How a case proceeds
- The traveller identifies the issue and requested outcome.
- Each party can provide relevant statements and evidence.
- An administrator reviews the booking contract, communications and records.
- A reasoned decision and any available financial remedy are recorded.
- An eligible appeal is reviewed separately within the stated deadline.
Possible outcomes
Depending on the agreement, evidence and funds under Wayzari's control, an outcome may include no action, a correction, service completion, partial adjustment, refund, withheld release or account action. Wayzari cannot promise recovery from money paid directly to an operator.
External rights
Using this process does not remove a right that cannot legally be waived. Parties may seek independent advice or use an appropriate regulator, authority or court where needed.