Operator responsibilities
- Maintain accurate identity, business, licensing, authorisation and payout information.
- Publish complete and supportable package claims, prices and availability.
- Protect traveller documents and use them only for the relevant journey.
- Deliver the accepted services or follow the recorded change and cancellation process.
- Respond to documents, alerts, complaints and disputes within required deadlines.
Umrah and Ziyaraat
An Umrah package cannot be published without current approved MoRA documentation where required. A Ziyaraat package cannot be published without current approved ZGO registration. Approval may be withdrawn when a credential expires, is replaced or becomes unreliable.
Payments and records
The administrator-approved settlement mode determines whether payments are managed through Wayzari or paid directly. Operators must provide truthful financial references, acknowledge applicable commercial terms and keep evidence of bookings, tickets, visas and other promised arrangements.
Enforcement
Wayzari may request evidence, hold publication, restrict features, suspend access, preserve audit records or end the relationship for legal, safety, financial or integrity concerns. Verification does not transfer the operator's responsibility to Wayzari.